Returns and Refund Policy

Last updated: 19 October 2026

This policy explains our 30-day return request window and how we handle damaged, defective, incorrect or materially misdescribed goods. Mandatory consumer rights apply separately and are not limited to this window.

30-day return requests

For an eligible change-of-mind return, contact us within 30 calendar days after delivery. Items should be unused, complete and in their original condition. Include original packaging where reasonably possible. Inspection reasonably needed to identify a defect does not by itself remove a legal remedy.

Starting a return

Email info@dailyandmoree.com and include:
- Your name and order number
- The email address used for the order
- The item you wish to return and the reason
- Photos or a short video where practical if the item is damaged, defective, incomplete or incorrect

Please contact us before sending goods. We will confirm the appropriate return address, method and instructions. Do not send goods to an address obtained elsewhere; wait for the return instructions for your order. A supplier may handle an authorized return, but Daily & More remains responsible for resolving your request.

Change-of-mind return costs

For an eligible unwanted item, you normally pay the return transport cost. Large furniture can require expensive freight collection. Any special return destination, restocking fee or unavoidable return charge must be clearly disclosed before purchase to apply, subject to law. We do not create a new undisclosed restocking fee after an order is placed.

If a return destination is outside the United States, that arrangement and its material cost implications must be made clear before purchase. Contact us if those details are missing. We will provide the applicable instructions and available options before you send anything back.

Return condition

Keep all parts, hardware and accessories together and package goods securely. We may assess damage or missing components caused after delivery when deciding a voluntary return, but will explain any proposed deduction. This does not remove rights for a product supplied with a problem.

Damaged, defective, incorrect or incomplete items

Contact us promptly and describe the problem. We may reasonably inspect the goods or request supporting information. Depending on the issue and applicable law, the appropriate solution may be replacement parts, repair, replacement or a refund. We cover reasonable necessary return or collection costs where the problem is our responsibility. Do not pay for costly freight without first agreeing the arrangements with us.

Exceptions to voluntary returns

Change-of-mind returns may be excluded for genuinely custom-made or personalized goods, gift cards, hygiene-sensitive goods with a broken protective seal, and goods clearly identified as final sale before payment. The relevant exception must be disclosed before purchase. Sale or Black Friday pricing alone does not make an item final sale. These exceptions never exclude mandatory rights for defective or misdescribed goods.

Refund processing

After an authorized return is received and assessed, we notify you of the outcome. Approved refunds are issued to the original payment method unless another lawful method is agreed. We aim to issue the refund within 7 business days after approval; any shorter mandatory deadline takes priority. Your bank or payment provider may need additional posting time. We explain any lawful deduction rather than silently reducing a refund.

Cancellations and exchanges

Contact us immediately if you want to cancel or change an order. We will try to stop it before dispatch, but fulfillment may already have started. An order already dispatched may need the return process. This does not limit cancellation rights for shipping delays or other rights required by law. Exchanges depend on stock and the return reason.

Discounts and partial returns

A refund reflects the amount actually paid for the returned goods. Any allocation or recalculation of an order discount must follow the promotion terms disclosed before purchase and applicable law. We do not charge a newly invented fee because you request a lawful remedy.

Returns and refunds: info@dailyandmoree.com